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Meet Our Team
We are Ella Rose Mode, a proud and passionate brand that we have created with dedication and a love for fashion. Fashion has always played an important role in our lives, and we wanted to create a space where women can feel both stylish and confident. Our mission is to offer clothing that is not only fashionable but also comfortable and affordable, so every woman can feel beautiful in her own skin.
FAQ
Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
It usually takes 1-3 business days to process and ship your order.
We offer free exchange for another size. 60% of shoppers order multiple sizes of the same item. Which leads to lower return rates and transport emissions.
We’re sorry to hear that you want to return your items. For more information on our return and exchange policies, please see our Refund policy page.
Email customer service: info@ellarosemode.uk
Send us a message and we will respond as soon as possible.
Please note that we do not offer customer service via Instagram and Facebook. Please send us an email. Multiple emails may cause processing delays. Thank you!
Office hours: Our customer service is available Monday to Friday from 09:00 to 17:00.
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